1. Refund Eligibility
We offer a 7-day money-back guarantee from the date of purchase. To be eligible for a refund, you must:
- Request the refund within 7 days of purchase
- Not have attended more than one strategy session
- Provide a valid reason for cancellation
- Contact us through official channels (email or phone)
2. Refund Process
To request a refund:
- Contact us at iit.himanshu@gmail.com or +91-8587855881
- Provide your order details and reason for cancellation
- We will review your request within 2-3 business days
- If approved, refund will be processed within 5-7 business days
3. Refund Amount
The refund amount depends on the services already provided:
- Full Refund: If no sessions have been conducted
- Pro-rated Refund: If partial services have been provided, refund will be calculated based on unused sessions
- No Refund: After 7 days or if more than one session has been completed
4. Plan Upgrades and Changes
We understand that your needs may change. You can:
- Upgrade Plans: Pay the difference to upgrade to a higher plan
- Downgrade Plans: Not allowed after service commencement
- Switch Plans: Available within the first 7 days with pro-rated adjustments
5. Session Cancellation
For individual session cancellations:
- 24+ hours notice: No penalty, session can be rescheduled
- Less than 24 hours: Session will be counted as completed
- No-show: Session will be counted as completed
6. Technical Issues
If you experience technical difficulties that prevent you from accessing our services:
- Contact us immediately to report the issue
- We will work to resolve the problem within 24 hours
- If the issue persists and affects service delivery, a full refund will be provided
7. Dispute Resolution
If you are not satisfied with our refund decision:
- You can escalate the matter by emailing iit.himanshu@gmail.com
- We will review the case with senior management
- Final decision will be communicated within 5 business days
8. Payment Method Refunds
Refunds will be processed through the same payment method used for the original transaction:
- UPI: Refund to the same UPI ID
- Credit/Debit Card: Refund to the same card
- Net Banking: Refund to the same bank account
Processing time: 5-7 business days
9. Exceptions
Refunds will not be provided in the following cases:
- Services have been fully utilized
- Request is made after 7 days from purchase
- Violation of terms and conditions
- Misuse of services or inappropriate behavior
10. Contact Information
For refund requests or questions about this policy, contact us:
- Email: iit.himanshu@gmail.com
- Phone: +91-8587855881
- Response Time: Within 24 hours during business days
11. Policy Updates
We reserve the right to update this refund policy at any time. Changes will be posted on our website with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Governing Law
This refund policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of Indian courts.